Terms and Conditions of service
Last Updated: 11/01/18
We consider a project to be booked as soon as you’ve confirmed that you’re happy for us to start working with you on your project.
Any pre-production work that is carried out is required to be paid even if the final project doesn’t go ahead.
For post-production, we consider a project to be started once we’ve received any stock footage, images and any other assets or have been instructed to source them ourselves.
If you cancel or reschedule your project we may choose to charge a cancellation fee up to the quoted project amount plus any costs that have been incurred as a result of accommodating your project, this will include equipment hire and pre booked travel and accomdation costs. In all cases we aim to be fair to both parties based on the circumstances of the cancellation.
If you change the scope of your project after our initial quote we will work on the basis that you’re acting with an understanding and agreement of our rates. Work carried out in addition to the initial quote will be charged in accordance with our Pricing Guide.
We price our services on an hourly, half day and day rate basis.
A full day is defined as one calendar day of up to 8 hours of service (including set up and pack down). A half day is defined as up to 4 hours of service within one calendar day (including set up and pack down).
For hourly billing, an hour is defined as up to 1 hour of service within one calendar day (including set up and pack down). Some services are not available on an hourly basis
Service or travel usage over these allowances will be charged at the most affordable price tier upwards. For example, four hours of service would be charged as our half day rate rather than four instances of our hourly rate.
In the event that booked time is not fully utilised there shall be no compensation or roll-over for the remaining time. Our staff, equipment and other resources will be allocated in advance of the booking; therefore, scope reductions must be agreed before the work commences.
For services where time is managed at our discretion, such as Post-Production, the same time allowances apply with the exception that billable time may be split over multiple calendar days and/or around other bookings. For these services a clear deadline must be set by the client and agreed to before the work begins. It is for us to manage our time to meet the agreed deadlines.
If you change the scope of your project after our initial quote we will work on the basis that you’re acting with an understanding and agreement of our rates. Work carried out in addition to the initial quote will be charged extra.
Travel costs, including but not limited to parking, congestion and local fees, train fare, taxis, and flights, are charged at cost in addition to our service rates. Travel by car is charged at £0.40 per mile unless stated otherwise.
Travel time is calculated from our closest office address using Google Maps. For productions which require an early start or a late finish (23:00), and are not in our home cities, overnight accommodation must be provided at a suitable nearby hotel.
For productions with excessive travel overnight accommodation is essential and subsistence must be provided.
We cannot be held responsible for any travel delays or for the consequences of any travel delays caused by external factors, and full rates will still apply. Our advice is to book overnight accommodation, which is charged at cost, when the risk of travel delays is a concern.
Invoices are required to be paid within seven (7) days of the due date stated on the invoice.
All applicable ownership rights belong to BCB Media until any and all debts have been cleared.
Late fees can apply to payments made after the seven-day period. If you can’t meet this deadline due to finance procedures please make us aware at the time of order.
Payment details are provided with each invoice.
INTELLECTUAL PROPERTY & PRODUCTION DATA:
Upon payment of the project’s final invoice, any transferable ownership rights for all copies of the finished production are passed to you; the client as listed on the invoice.
Once your project is finished we will provide you with a copy of the finished production as a digital download through a hosting provider of our choice. Unless otherwise stated you will have 30 days of access in order to do this. Downloads must be completed during this period. While we make every effort to retain a copy of the finished production we cannot guarantee that we will retain it indefinitely.
If you would like a copy of any raw production data, such as the original footage, we are happy to oblige on the condition that you supply a compatible storage device with enough capacity to hold the data. You will also need to cover any delivery costs involved in returning the device to you. We may also need to charge for the time needed to unarchive and transfer your project. Requests for a copy must be made before your production is completed as we cannot guarantee that your production data will be stored indefinitely.
Please note that we make no guarantee that the transferred raw production data will be usable for your intended purpose. All assets are generated solely to be used within our own production process and any usage outside of this is not supported. If you have special requirements these must be agreed in advance.
We may use copies of the finished production, screenshots and other materials related to your project at our discretion as part of our own marketing efforts. This is on an opt-out basis.
Third party footage, images and music purchased by us for your project will be licensed under our name for web-use. If you require a license for additional uses you must inform us before any licenses are purchased. It is also your responsibility to pay for any ongoing costs to retain these licenses if required. You can request a copy of our license at any time should you need it.
If you have provided licensed content for us to use it is your responsibility to ensure that you have the correct license for the intended use, and that you retain and renew the licenses.
We have a strict policy not to use unlicensed copyrighted content in our productions. Should you ask us to go against this policy it is your responsibility to deal with any consequences and damages.
When asking us to film children you acknowledge that you understand the laws surrounding the use of children in film, that your production complies with these laws, and that the responsibility for obtaining and maintaining permission, consent and any licenses lies solely on you.
You agree that the content you are instructing us to produce is lawful and that you compensate us against any consequences as a result of it not being so.